Common Questions
1. What is the return shipping policy?
Returns must be in new and unused condition. To be eligible for a refund or exchange, your return must be initiated within 30 days of receiving your order. Customer is responsible for any return shipping charges. Shipping is nonrefundable.
2. How to request a return?
For assistance with initiating a return, please contact our customer support team at leatherweekhelp@gmail.com.
How to Initiate an Online Return Inform leatherweekhelp@gmail.com of your order number and the items you intend to return. The Customer Support team will furnish you with the return address and shipping instructions. Drop off your package at the designated shipping carrier's location and notify leatherweekhelp@gmail.com of the tracking number. Upon receipt of your package, we will process your return within 7 business days. Once the return is finalized, you will promptly receive an email notification.
3. What should I do if my item arrives damaged?
Upon receipt of your order, we strongly encourage you to thoroughly inspect all items for any signs of damage or defects. In the unfortunate event that you find an item to be damaged, please contact our customer service department immediately, but no later than 48 hours after delivery. Our dedicated team is here to assist you and ensure your concerns are addressed promptly. By notifying us within this timeframe, we can work together to swiftly resolve the issue, whether through replacements, repairs, or refunds, depending on availability and your preference.
4. I Just received my order and I want to exchange something
We’re here to help if you’d like to exchange your item. Please reach out to us at leatherweekhelp@gmail.com with your order details, the product information, and the reason for the exchange. Our team will get back to you as soon as possible and assist you every step of the way to make your experience seamless and satisfying.
5. Online return refund & processing
Refunds will be issued to the original payment method used on maelreg.com. Upon receipt of your return package, we will process your return within 7 business days. Ready to commence your return process? Contact us at leatherweekhelp@gmail.com.
6. Order cancellation
Clicked the Complete Order button prematurely? We will make every effort to assist you. If the order has not been processed, we can cancel it for you. However, if the order has already been processed, cancellation may not be feasible.
7. Who pays for return shipping?
If you’re returning an item because it’s defective, damaged, or incorrect, we’ll gladly cover return shipping.
If you’re returning for change of mind, size, or color, return shipping fees are your responsibility.
In all cases, please reach out to us first—we’re here to help!